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Denny’s joins late-night battle for young diners, targets college crowd
By GREGG
CEBRZYNSKI
 | | In a bid to attract students studying for finals, Denny’s is offering meal deals and free Wi-Fi and communicating via text messages and banner ads on Facebook.com. |
Denny’s plan is to become a “social gathering” place for students who want to study for exams or meet with friends over a sit-down meal instead of grabbing a quick burger at a fast-food drive-thru, Polydoroff said. To lure them in during the promotion, Denny’s is offering meal deals because students are on a budget, he said, and using free Wi-Fi, text messages and banner ads on Facebook.com to communicate with students because they are heavy users of those media. “It’s pretty new and significant for us,” Polydoroff said. “We never did text messaging before.” Marketing support also includes direct mail, coupons and ads in college newspapers. During late-night hours Mondays through Fridays, Denny’s is offering “Pick 3” appetizers for $9.99. On Saturday nights, students who show a college identification card receive 20 percent off their checks. An online “Denny’s Study Break Sweepstakes” offers a Dell gift card and a Denny’s gift card as prizes. A text-messaging offer awards free beverages to students who show the message at the cash register. The restaurants themselves have adopted a student-friendly ambience. Servers wear jeans and T-shirts, and current pop music plays through the restaurant. The promotion’s components go beyond targeting the students through advertising alone, which works in Denny’s favor, said marketing consulting Al Ries, of Roswell, Ga.-based Ries & Ries. College students need something specific to respond to or participate in, he said. They won’t respond to advertising that merely says, “Hey, we like you college students,” Ries said. Offering free Wi-Fi also is an advantage because students working on papers can use it for research, he said. Targeting students is a good move because they’re more receptive to trying different brands than older consumers are, Ries said, because older consumers have strong brand preferences and are reluctant to change them. Alloy’s Skey said students are likely to be interested in a brand like Denny’s because the restaurant is open around the clock and offers immediate access to “sit and hang out at any time of the day, not just during normal meal hours.” She also said Denny’s choice of college newspapers and Facebook.com as marketing media “make a lot of sense,” but she questioned whether students would use the coupons. Unless the offer is exceptional, Skey said, coupons and college students “have never been a great match.” Denny’s will track the promotion’s success through coupon redemption and the number of students who enter the sweepstakes, visit its website and participate in the text-messaging promotion, Polydoroff said. Despite the quick-service sector’s head start, Denny’s believes it also can get more young people into its restaurants, he said. “We feel like there’s still an opportunity to speak to them,” he said.
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