Tale of two Mother’s Day meals shows impact of true hospitality

Tale of two Mother’s Day meals shows impact of true hospitality

I’ve long recognized the significance of service in the restaurant business, but never was its importance more evident to me than this past Mother’s Day. My wife and I went our separate ways to spend time with our moms. She stayed in New York City, while I went out to Long Island.

My wife called her chosen restaurant twice in the week leading up to Mother’s Day to confirm the reservation and find out if there was a special menu. Both times she was given vague answers on the existence

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