Subway: Lessons learned while undercover

Development exec Don Fertman discusses appearance on 'Undercover Boss'

Subway's chief development officer, Don Fertman, recently learned it's not as easy as it looks to quickly assemble one of the chain's popular foot-long subs. It was one of the many insights about the daily challenges faced by Subway employees that Fertman gained while filming an episode of the CBS show "Undercover Boss."

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