Study: Satisfaction up in fast food, down in casual

ANN ARBOR Mich. The consumer satisfaction gap between quick service and full service narrowed as fast-food restaurants improved over the past year and casual chains lagged, according to a study by the University of Michigan.

The 2008 American Customer Satisfaction Index for quick-service restaurants showed a 1.3-percent increase, to 78 out of 100 possible points. The ACSI for full-service restaurants, meanwhile, fell 1.2 percent, to 80 points. 

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