Starbucks tops off training with quality pledge

SEATTLE Starbucks has followed up Tuesday night’s systemwide refresher course on coffee-making with the posting of customer guarantees in every store.

“Our Promise” appears like a hand-written notice on a chalkboard behind the service counter. “Your drink should be perfect every time," the sign reads. "If not, let us know and we’ll make it right.” Beneath the statement are the signatures of the unit’s baristas.

Starbucks has not disclosed how much was

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