Smooth operators

Chains share their tips for improving speed, site selection and sales

Experts often recommend that businesses identify the things they do well and focus on a handful of successful habits repeated often — generally known as best practices. But with the sheer volume of available knowledge increasing all the time, doesn’t that mean new and potentially better tricks of the trade should be evaluated?

Successful restaurateurs say yes and no. An operator eager to spur sales or improve systems can experience information overload in the search

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