Restaurant customer satisfaction report card

Olive Garden, Red Lobster, Pizza Hut top new American Customer Satisfaction Index

With consumers still cautious about spending their cash, restaurants have placed particular emphasis on service to differentiate a dining out experience from merely eating at home, and according to the new American Customer Satisfaction Index, or ACSI, that focus has worked.

Customer satisfaction scores collectively increased 5.3 percent to an average of 79 for quick-service chains, which include hamburger, pizza and coffeehouse brands. The average score for full-service restaurants wa

Register to view the full article

Register to view this article

Already a member? .

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish