Research Professor’s ‘undercover’ fast-food work yields HR lessons

Research Professor’s ‘undercover’ fast-food work yields HR lessons

BUFFALO, N.Y. —Despite efficient systems and designs that create consistent food and atmosphere in their stores, fast-food chains struggle to manage their employees consistently, said a college professor who worked “undercover” at seven quick-service restaurants for more than a year.

Some of the eateries were well-managed, and their employees were productive and had positive attitudes, but poorly managed stores had

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