Q&A: Sheryl E. Kimes, Cornell University

Q&A: Sheryl E. Kimes, Cornell University

Professor discusses study that found online ordering programs at restaurants translate into savings, better order accuracy

More than a quarter of restaurant operators surveyed in a Cornell University study say their businesses support online ordering.

Professor Sheryl E. Kimes of Cornell’s School of Hotel Administration conducted the study in May, which polled 372 operators that accept take-out, delivery and catering orders. Many of the restaurants that did not support online ordering at the time of the survey said they would add it within two to three years.

The study — “The Curre

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