Operators adopt corporate cultures to prevent racial tensions and foster inclusion

Operators adopt corporate cultures to prevent racial tensions and foster inclusion

Racial conflicts rarely occur at the Red Lobster restaurant on the south side of Dallas, despite the diverse mix of employees, says general manager Vanessa Zachary.

Diversity programs tap the potential of a multicultural staff

The kitchen staff is almost entirely Hispanic, and the front-of-the-house is roughly 60 percent black, 20 percent Hispanic and 20 percent white. But seldom does Zachary have to reprimand

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