NRN 50: Serve with care

NRN 50: Serve with care

Turn action into money with notable hospitality that enhances the menu and the brand image

Hospitality is one of the most powerful sales drivers and customer retention tools in a restaurant’s toolkit, and a courteous, knowledgeable staff can create a lifetime customer out of a first-time visitor or ensure a return trip even when a meal doesn’t go smoothly.

That’s the core philosophy at New York’s Union Square Hospitality Group, which runs the fine-dining Maialino, Eleven Madison Park and Gramercy Tavern, as well as the more casual Blue Smoke and the S

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