Keep them coming back for more

Keep them coming back for more

Study finds tapping into ‘multidaypart users’ could be key to growth

Industrywide traffic growth may be projected at less than
1 percent for 2012, but the task of driving up guest counts is not impossible if operators focus on customers who are likely to visit any time of day, according to new data from The NPD Group.


During a four-week period ended Sept. 30, 23 percent of customers at the top 10 quick-service chains were multidaypart users, according to NPD. Although the group is a relatively small one, multidaypart users accounted for 39 percent of a

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