Industry closes the gap

Over the past year, restaurants have been plugging the holes in their operations to hang on to recession-weary customers, and according to the 2010 Leaky Bucket Study, they have begun to turn the tide.

The overall industry “leak size,” which measures the percentage of customers who say they’re unlikely to return to a particular restaurant, fell from 36 percent in 2009 to 32 percent in 2010, erasing much of the jump from a 29-percent rate in 2008.

But foodservice brands’ work is f

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