Fishy California lawsuit shows the customer isn’t always right

Fishy California lawsuit shows the customer isn’t always right

Words From Lisa
 Jennings
, West Coast 
Bureau Chief

Restaurant operators are by nature a hospitable sort. They want to make people happy.


So it strikes me as ironic how often they find themselves in court battling irate customers who feel the need to call a lawyer after a bad experience.


Consider the case of Jay Oh, owner of the sushi restaurant
A Ca-Shi in the Studio City suburb of Los Angeles. Oh offers a very popular all-you-can-eat sushi deal, which is $23 at lunch and $28 at dinner — a bargain in this city.


B

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