Diplomatic channels

Franchisors, franchisees 
aim to resolve tensions 
with diplomacy


A tough economy can lead to rough franchisor-franchisee relations, but parties in several high-profile battles say that this downturn is forcing them to quickly resolve disputes so they can get back to fighting the common enemy of declining sales.


Although several companies, including Quiznos, Burger King and Wendy’s, have recently made headlines related to franchisee unrest, members in all of the systems have acted to move beyond the frictions in a fashion more swift and colla

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