Customer service is still about training your talent, not touting your new toys

Customer service is still about training your talent, not touting your new toys

As a 29-year-old man, technological advances in computing are normal, everyday things for me. While I was growing up, the world around me exploded with Macs, PCs, ATMs, cell phones and various video game systems. I have rejoiced in their arrival and displayed little patience for those older than me who long for the good old days of pure human interaction.

Restaurant technology has been no different. I welcome the hand-held devices designed to zip orders from a server’s fingertips to t

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TAGS: Technology
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