Consumer Picks: What guests really think

In an uncertain economic climate and an ever-changing industry, the customer experience has never been as important to restaurants as it is today.

To better understand the elements that diners value in their dining experiences, Nation’s Restaurant News and WD Partners of Dublin, Ohio, developed the Consumer Picks survey, a comprehensive study of customer attitudes toward 139 restaurant brands in different segments. The results, which were culled from 6,800 responses, are p

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