Casual-dining players face serious threats if they don’t actively steal market share

Casual-dining players face serious threats if they don’t actively steal market share

While it seems like it’s always been a mature industry, the chain restaurant business in the United States actually is still in a state of relative infancy.

During a 35-year career that began in the dish room, I’ve actually worked for or met such concept creators as Norman Brinker, Alan Stillman, Ray Kroc, Harland Sanders, Dave Thomas and scores of other leaders whose names are not as well-known but whose contributions were just as paramount.

If the U.S. foodservice industry were

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