Cara to introduce new call center technology

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MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center operations supporting delivery and takeout orders at 190 Swiss Chalet restaurants.

Officials of Andover, Mass.-based Exit 41 said Order Perfect 2.0 goes beyond the company's current drive-thru technology — in which order-taking is centralized in an off-site call center

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