Wingstop fights hang-ups by integrating web orders into operations

Hungry customers hate being put on hold. But restaurant operators hate it even more when a frustrated caller hangs up and takes their business elsewhere.

To solve the problem, Wingstop, a fast-casual chicken wing franchise with a heavy emphasis on takeout sales, is testing an online ordering system designed to make it easier to handle crunch times.

After a successful pilot test last fall, the company, based in Dallas, has added 70 of its 300 locations to the

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